Terms & Conditions
Last updated: July 2026
1. Introduction
These Terms & Conditions govern your use of this website and the purchase of products from Ikigai ("we", "our", or "us"). By placing an order through our website, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website.
2. About Us
Ikigai is an online retailer specialising in furniture and home décor.
If you have any questions, please contact us using the details provided on our Contact page.
3. Products
We take reasonable care to ensure product descriptions, photographs and specifications are accurate.
However:
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Colours may vary depending on your screen or device.
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Dimensions are approximate.
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Natural materials may feature variations in grain, texture, colour or finish.
These variations are not considered defects.
4. Pricing
All prices displayed are in Pounds Sterling (£).
Prices may be changed at any time without notice, although changes will not affect orders that have already been accepted.
If a pricing error occurs, we reserve the right to cancel an order and issue a full refund.
5. Orders
Submitting an order does not create a contract between you and us.
Your order is only accepted once we send confirmation that it has been dispatched.
We reserve the right to refuse or cancel any order where:
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payment cannot be authorised;
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stock is unavailable;
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pricing errors have occurred;
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fraudulent activity is suspected.
6. Payment
Payment must be received before goods are dispatched.
We accept the payment methods displayed during checkout.
All transactions are processed securely through trusted payment providers.
7. Delivery
Estimated delivery times are provided for guidance only.
While we aim to meet all delivery estimates, delays can occasionally occur due to circumstances beyond our control.
Delivery charges are displayed during checkout.
Risk in the goods passes to you once delivery has been completed.
8. Returns
If you change your mind, you may return most unused items within 14 days of receiving your order in accordance with UK consumer legislation.
Returned items must:
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be unused;
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be in their original packaging where reasonably possible;
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be in a resaleable condition.
Unless the item is faulty, return postage costs are your responsibility.
Refunds will be processed using the original payment method once the returned goods have been received and inspected.
9. Faulty or Damaged Goods
If your order arrives damaged or develops a fault, please contact us as soon as reasonably possible.
We may request photographs of the issue before arranging a replacement, repair or refund.
Your statutory consumer rights are not affected.
10. Product Availability
All products are subject to availability.
If an item becomes unavailable after you have placed an order, we will contact you to offer:
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a full refund;
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an alternative product where available; or
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an estimated restock date.
11. Promotions
Discount codes:
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cannot normally be used together unless stated;
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have no cash value;
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may be withdrawn at any time;
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may exclude selected products.
12. Gift Cards
Where available:
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gift cards cannot be exchanged for cash;
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lost or stolen gift cards cannot normally be replaced;
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gift cards may be subject to expiry dates where stated.
13. Intellectual Property
All content on this website, including text, graphics, photographs, logos and design, is owned by or licensed to Ikigai.
You may not copy, reproduce or distribute any content without written permission.
14. Website Use
You agree not to:
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misuse the website;
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attempt unauthorised access;
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interfere with website security;
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upload malicious software.
We reserve the right to suspend access where misuse is suspected.
15. Limitation of Liability
Nothing in these Terms excludes liability where it cannot legally be excluded.
To the fullest extent permitted by law, we shall not be liable for:
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indirect losses;
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consequential losses;
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loss of profits;
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business interruption;
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loss of data.
Our total liability shall not exceed the value of the products purchased.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and processing of information as described in that policy.
17. Cookies
Our website uses cookies to improve your browsing experience.
Please see our Cookie Policy for more information.
18. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content, policies or practices.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on this website.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Contact
If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our website.